Another post at Harvard business is up – here’s an excerpt:
There is a difference between talk and action, and memos are 90% talk. We all know this. If a CEO at a 20,000+ person company wants to take action, he will, and most of those actions will surface through the executive chain. The corporate-wide memo is the most diffuse and overrated tool in an executive’s playbook, but since it’s the only play that most of the world sees, we naturally over-represent its significance. In every paragraph ask “Is this talk or action?” and you’ll see more clearly what the memo actually means, if anything at all.