Book reviews: Engines of ingenuity & How Invention begins

Sometimes good books sneak up on you – you enjoy reading them, but their full value doesn’t surface until afterwards, when in the days and weeks that follow you find yourself thinking back on how the book changed your mind. Engines of ingenuity by Historian and NPR host John Lienhard, fits this profile.

The book is comprised of short essays on the history of technology and invention, largely from his NPR show by the same title (transcripts onlne). These essays read well, cover many famous bits of technology history and offer insights and fresh perspectives on some stories I thought I knew well. Highly recommended.

Lienhard’s new book, How invention begins picks up where EOI leaves off. This time he looks deeper into how inventions develop, exploring how often desire, and not true necessity, led to many of the major technoligical innovations of our past.

It’s written in a more challenging style than EOI: longer pieces, more rigorous history, and covers less well known territory. For that reason I recommend EOI or Leinhard’s short NPR pieces first, and if you enjoy those, they’re excellent introductions for How invention begins.

Good ideas/innovations that lost?

One myth that surfaces in innovation history is the faith that good ideas win: if a technology, product or concept is truly better than the status quo it will eventually win because of its goodness.

Many industry veterans love to tell me how often this faith has been broken for them.

But when I ask for examples of good ideas that lost – products that should have won but were out-marketed, out-politicked, out strategized, or lost for other reasons – very few names come up.

In my innovators survey and interviews I’ve heard the same four:

  • QWERTY vs. DVORAK
  • Beta vs. VHS
  • Windows vs. Macintosh
  • U.S. Street cars vs. automobiles

Can anyone name other examples of good products, or good ideas that lost, despite being “superior” to their competitors?

It’s fine if you dont have hard evidence, I can track that down myself. (And yes, I know defining goodness is entirely subjective – I’m leaving it all up to you)

This week in ux-clinic: managing sensitive designers

This week in the ux-clinic discussion group:

I’m managing a small team of relatively young designers. They’re smart and sassy, but have trouble being told no – as in “no we can’t build this”, “no it’s too expensive” or “no there are more important things than this idea.”. They basically shut down if the rest of the team doesn’t unanimously swoon over their ideas: they don’t argue, complain or even put up a stink in private. But they do shut down and stop doing their best work, or any work at all.

In our org’s culture they need to be able to push back, but more importantly, not give up because someone doesn’t follow their thinking on the first try. What should I be doing to help them along?

I’ve tried the basics, but there seems something very personal/sensitive about their design work to them and I don’t know how to help them get past it.

– Managing SDS (Sensitive designer syndrome)

This week in pm-clinic: Innovate or die

This week in the pm-clinic discussion forum:

Is innovation for innovation’s sake a good idea? I think not, but my new VP has it in his head that our entire organization needs to be more innovative – despite his lack of clarity about what that means. So all of the team leads (including myself) are like a pack of wolves, pacing and racing around our projects.

New ideas are flying all over the place (reorgs, new technologies, new directions), but progress on existing projects has stalled, morale is volatile (rising and falling daily), and there is a shortage on meaningful decisions about why we’re changing things, or how those changes will be made.

How can I help my VP sort out what innovation means? (Or is this some kind of leadership game where he’s testing us by watching our responses)? Or more cynically, protect my team and existing projects from this chaos until it passes?

– Innovate or die

How to make an innovative book? (help wanted)

It’d be daft to write a book about innovation without some effort to make the book itself an innovative thing. So I’m asking you, wise blog readers, for some help: How can a book, in how its designed, written, marketed, or something else, be an innovative thing?

Some thoughts:

As I’ve covered elsewhere, innovation means something new that’s good, or better than before. I’m not looking for fads or change-for-change-sake gimmicks: but I do want good, clever things you’ve seen other books do that should be emulated, or new ideas you’ve always thought should be part of what a good book is.

Book design: Aren’t most bibliographies a snorefest? Are there things about footnotes that drive you nuts? Isn’t there a smarter way to help people find other resources? Either in the book itself, or connecting the book to the web? Kawakasi made the cover a design competition (an idea I like) – what else has been done, or should be done?

Marketing: I did two no-frills low radar book tours to support artofpm. Is there a better way to use my time on the road besides the standard lecture, Q&A, drinks routine? Especially on a budget? Things more interactive, more fun, and more memorable? What’s the best book related event you’ve ever been too? The best book marketing you’ve ever seen?

Book writing: I’ve been doing my best to use this blog and open interviews (still open!) to help bring people into the process. But as I head into draft two, are there other new ideas I should be trying? Something I missed or you heard about that might work for this project?

Speak up! – now is the time to help a book be all it can be. Please pass this link on to all your designer and marketing friends :)

IDEA 2006 Conference: summary

I’m finally figuring out that small conferences are better in almost every respect than large ones. You can easily find people, get access to the speakers, single track makes it a shared experience, and everyone is chill and informal in a way impossible at 500 or 1500+ person events.

(Wait: was the conference itself an experiement in designing large datasets? hmmm).

The IDEA 2006 conference worked for me on several levels:

  • Venue/Event synchronicity. It’s so rare that venues match their event. The Seattle library was the perfect place for this.
  • High intellectual space between sessions. The topics ranged so much that I felt my brain working to fill the gaps and make new connections. No one took the topic (large spaces) too literally, giving me lots of room to fill things in on my own.
  • Speaker diversity. It went from Park ranger, to librarian, to data mappers, to web entrepreneurs: awesome range of ways to attack the topics.
  • Big fat pile ‘O interesting ideas. Highlights were many, but deepest impact cam from the Local project folks, who make the most meaningful work out of design, and information, I’ve seen in some time. But the contrasts in hearing people talk about their approaches to designing data vs. design libraries, vs. designing parks, set off my thinking and left my mind buzzing.

I’m still going through my notes (my liveblogging entries can be found here) – Truly had an excellent two days: time well spent.

Tags: Idea2006

Can CounterStrike teach your team? (Video games as training tools)

One of the many great conversations I had at the Construx summit was about how games like Quake, CounterStrike and Warcraft teach people basic teamwork and communication concepts.

Well, wouldn’t you know: A report was published this month by the American Federation of Scientists making similiar claims.

Here’s a CNN article on the topic and the full AFS report.

Report from executive summit @ Construx

Last week I had the pleasure of speaking at Construx’s annual executive summit: an exclusive small conference of executives and C-levels from the software industry.

My talk on teams and stars was fun: lots of follow up questions, side conversations and� ocassional debates about star egos, military fire teams, and team compensation. Great crowd and I had a great time.

Slides from the talk: Teams and stars and the essay the talk is based on.

This week in pm-clinic: Haunted by ghost employees

This week in the pm-clinic discussion forum:

A handful of managers that have worked together for years are good friends. One of them, the one with the least competent reputation, left over a year ago, and is now being hired back into the company as a perennial contractor (product manager).

Every time my team has interacted with him, across various contracts and on different projects, we’ve had some kind of performance problem. However given his connections, despite feedback to the contrary, he keeps getting rehired (generally with different teams each time).

What can I do, as a manager myself, to exorcise this ghost employee from my world?

– Signed, Haunted by a ghost employee

Where designers should go: Seattle IXDA ’19 edition

[Updated 1-31-19]

I love Seattle and enjoy showing people why. When visitors interested in design or engineering come to town, they often ask me for cool places to check out. Here is my list (revised for Interaction ’19) aimed at those folks, followed by some basic advice useful to anyone coming to visit. It’s a mix of local must-sees, unique food, inspiring architecture and more.

1. Where to eat and drink, that’s good and close by

The main venue for Interaction ’19 is on the Amazon urban campus, on the edge of the downtown and SLU (south lake union) neighborhoods. This is an expensive and somewhat boring part of town (it’s dominated by Amazon employees), but easy walking distance to some good choices. All these recommendations are conveniently within a 10-minute walk from the main conference building.

  • Home Remedy – a funky mix of a local deli and grocery store. Open till 9pm.
  • Suite 410 – small, classy bar with fantastic service and cocktails.
  • Lola – Modern upscale Greek food (Part of the local Tom Douglas restaurant empire).
  • Cursed Oak – great bar and restaurant with small, tasty plates. Good for groups. (located on the edge of Belltown neighborhood, so walk north on 1st and 2nd afterwards for more nightlife fun).
  • Local PhoPho 25 –  Pho is a fantastic Vietnamese soup, very popular here. Try it. Inexpensive. Hot. Fast. Delicious.  A Seattle lunchtime staple.
  • Serious Pie – delightful pizza (vaguely Sicilian in style, but higher end with fancy ingredients). Seattle mostly has terrible pizza (yes, I’m a former NY’er), exceptions include Big Mario’s on Pike and Big Mamas.
  • Biscuit Bitch – Southern-inspired breakfast/lunch place with an attitude.
  • Rob Roy – one of the best cocktail bars in the area.
  • Shorty’s – dive bar with video games, pinball and lots of old Seattle charm. Located in Belltown with many other food and nightlife options nearby.
  • Portage Bay Cafe – great brunch place, in the heart of Amazon land. Excellent healthy options, lively staff, a good choice all around.

2. If you have more time or crave local adventure

  1. Seattle Public Library (10-minute walk) – odd and underwhelming on the outside,  inside is a design wonderland: are many great choices: neon yellow escalators, exposed girders, red blob like walls, spiral verticals. Easy to find on 4th avenue. Free. Ask at the information desk for the self-guiding tour pamphlet.
  2. Pike Place Market (10-minute walk) – has a touristy reputation (the whole fish throwing thing) but it’s a huge complex with many places locals love. Including Daily Dozen Doughnuts It’s in a tiny, beat up stall in a busy part of the market, but well worth the $3 for a half dozen fresh little mixed delights, as you get to watch the wondrous Donut Robot Mark II make your doughnuts for you. Wander the market first for lunch, then stop here for dessert. Radiator Whiskey is a great whiskey bar nearby, and Matt’s in the Market is the best seafood place (upscale) in the area. Best cheap eats seafood, that’s super fresh is Jack’s Fish Spot (hard to find – it’s just a stall so be prepared to ask). Also, see the wall of gum wall for weird public art / social custom behavior.
  3. Freeway Park (10 minutes) – this most unusual urban park should not be missed if you’re into urban design. It’s a funky, curious and inspiring combination of cement paths and walkways, greenspaces and stairs. It’s a short cut of a kind from downtown to First Hill / Capitol Hill.
  4. Capitol Coffee Works (15-minute walk) – in the heart of the funky (but gentrifying) Capitol Hill neighborhood, this coffee shop has the right mix of good coffee, great people watching, wifi and the rest. Just a short stretch from lots of shops, restaurants and fun. Capitol Hill Cider is a great place (all food gluten-free if that’s how you roll) for drinking and eating, right in the heart of things. Optimism brewery is great for groups, lots of space, gorgeous industrial/wood building, and you can bring your own food (they always have a food truck too).  A bit of a walk
  5. Olympic Sculpture Park (15-minute walk)  – On the north end of downtown Seattle is an outdoor park with various works of art. it’s a great walk or run on a nice day, with views of Puget Sound and the Olympic mountains and a little beach where you can sit and chill. The 5 point cafe is a 24-hour dive-y dinner nearby, good food and some attitude,  with lots of Seattle history. Also, Green Leaf is excellent Vietnamese food that does take-out.
  6. Take a ferry ride – this is a great way to see some of the nature around Seattle without working very hard.  Seattle has the nation’s largest ferry system, taking people and their cars out to the islands and back. The shortest ferry ride is to Bainbridge island, just 30 minutes each way ($8 round trip if no car). I’ve had lunch meetings with friends where we bring food, take the ferry out and back, and then go back to work (or get a bite near the ferry terminal on the Bainbridge side). It’s relaxing, charming, and has many design and engineering things to be curious about.If you have more time make an afternoon of it.
  7. Gasworks park (Lyft/Uber). Take an old construction plant, add love and some Seattle funk, and you get one of the most interesting urban parks in the country. Quietly tucked away a few blocks from the Fremont neighborhood, I’ve spent many a good afternoon watching kids fly kites and having a bite down by the water. (Don’t miss the human sundial on the top of the hill). Add-a-ball is a nearby video arcade and bar, and head to Brouwers for a gastro-pub with an amazing beer selection (and gloriously Belgian vibe).
  8. Purple (downtown, 10-minute walk). This local wine-bar chain’s downtown location centers on a two-story bar sculpture that’s worth staring at for at least one good drink (Photo above). You can head down two blocks for dinner at Wild Ginger a touristy but reliable Asian-fusion experience, or better yet, catch a show at the glorious Triple Door theater, which serves dinner and drinks from Wild Ginger to your seat. (If you’re more budget minded, head over to Dragonfish, for a great atmosphere, many specials and a funky interior design).
  9. Peter Miller books. This is the best design/architecture bookstore in the city (Although Elliot Bay books in Capitol Hill is a better general bookstore and in a more interesting location). Located just down from Pike Place Market on Post Alley.
  10. Top Pot Doughnuts (5th avenue). The downtown location is right on the famed (but surprisingly short) monorail, giving views of what might have been for Seattle urban transit (great fodder for prolonged doughnut/coffee-fueled discussions). The doughnuts are sublime works of food design, but the crazy floor to ceiling bookshelves, free wi-fi and loungy upstairs seating makes this place worthy of some extended leisure time.
  11. Rhein House beer hall and Bocchi ball –  if you’re a big group, you can’t go wrong here. German-themed food and drinks in a big place with outdoor seating. Also a few blocks away is Seattle University, with one of the funkiest churches you’ll ever see. It’s almost next door to Canon, a nationally rated cocktail bar.
  12. Museum of Pop Culture (formerly known as  The Experience Music Project). Call it a Gehry on acid or Seattle’s 2nd most interesting building (SPL being #1), Also gives you a peek at the neighboring Space needle (not quite worth the price to go up IMO) and the aging science center nearby.
  13. Amazon Spheres (aka Bezos balls) – it’s certainly striking to look at but you have to wonder if this really made a lot of sense (it’s not really open to the public, and it’s a very low building in what could be a high-density place).

3. Basic things you should know (travel guide) 

Seattle is the #18th largest U.S. city by population (despite an infrastructure not scaling well to that size). Its location in the northwest corner of the U.S. (called PNW or Pacific Northwest) is surrounded by mountains and water, and has a great reputation for culture, arts, food and liberal political views! Vancouver is the nearest city to the north (Canada) and Portland to the South – all three share the same weather and are equidistant (about 2.5 hours drive or 3.5 hour train), which make for a good day trip or getaway.

4. Getting around (Walk / transit / Uber / Lyft)

The airport is 35 minutes by car, off-peak, from downtown, but the light-rail takes 45 minutes and is new, convenient and inexpensive (has several downtown stops). The Westlake stop is the closest to the IXDA venue.

Seattle is a city of little neighborhoods, but some are walkable and others are far apart. Buses are the main public transportation, plus a light-rail that runs north-south, all the way from the University of Washington to the north, through the core of the city, and down south to the airport. The buses, the light-rail and the street-cars all use the same payment system: The Orca card, which you can usually buy from any light-rail or street-car station. You load it up with cash and refill when needed.  Lyft and Uber are very popular too. Traffic is terrible here during rush-hours so avoid them.

Quick Seattle neighborhood rundown:

  • Downtown: some major tourist sites are here and it’s where people work, but not where most of the fun/culture is.
  • Capitol Hill: the core arts/culture neighborhood (although it has gentrified in the last 15 years). Great food, nightlife, music, people watching, and late night activity. Cal Anderson park is great and central. Walking up Broadway (the main street, a block from Cal Anderson) will reveal lots of shops, cafes, restaurants, etc. Make sure to look for the sidewalk street art of dance steps. And the map of amazing murals in the neighborhood.
  • International District: (south of downtown) it’s Seattle’s equivalent of an Asian district and it’s where much of the best food from those regions and nightlife are. Jade Garden is famous for it’s Dim Sum (and they’re open late). Just south of downtown, near the sports stadiums.
  • Belltown: just north of downtown, 1st and 2 ave run to the north with a long stretch of nightlife/restaurants and shops – more upscale and uptight than Capitol hill, but you’re also near the waterfront (yay views).
  • Fremont: north of the city, it’s also a funky arts/nighlife/shopping area, but smaller than capital hill and more laid back.
  • Pioneer Square: the oldest part of the city. Ferry terminals are near here.  Underground tour and other tourist attractions are here as well as some resteraunts and shops.
  • Ballard – northwest of the city and a bit far, but has its own wonderful vibe. Staple and Fancy is one of my favorite restaurants and it’s here.
  • South Lake Union (SLU): Amazon is headquartered here and the neighborhood is filled with new construction, high-end restaraunts, and bars.

5. Culture/Travel notes

  • Marijuana is legal (yay). Designated stores sell everything from joints (aka pre-roll) all the way on up. Technically it’s not legal to smoke it in public, but it’s generally tolerated and you’ll probably see (and smell) people using it outside. And just like the rest of America, you are not allowed to drink alcohol in public.
  • Tipping is often expected (15-20%) but many Seattle restaurants have switched to a built-in service fee, so check your checks before you pay or ask the waiter/waitress.
  • Seattle is generally pretty safe IMO but it’s all about knowing what neighborhoods/blocks to avoid/etc. especially late at night. If you’re not sure Lyft/Uber is reliable.
  • Generally, people dress casually here – lots of t-shirts, shorts, jeans and sandals, even out at night. Clubs and fancy places can be different.

6. Things to do and see  (Touristy / Downtown)

  • Underground tour – sounds cheesy but it’s actually well done and quite fun. Walks you through the original city (currently underneath Pioneer square) and tells the story of the big fire, how they rebuilt the city, etc. Surprisingly fascinating. Takes about 2 hours (though I got bored after the first hour, I’d still recommend it).
  • Best view: you can get a spectacular view of Seattle from the rooftop bar at the Thompson Hotel (on 1st ave). It’s an expensive bar ($$$$) but worth getting a drink and looking at the skyline, the waterfront and the mountains.
  • The Space Needle is part of Seattle Center, where the world’s fair was in the 1970s (It’s still a lovely park). The needle itself is popular but a bit boring and VERY touristy (don’t eat at the restaurant there!)  – there are some good museums near it, including the Museum of Pop Culture  or the Pacific Science Center (a bit run down, but OK) I’d check to see what special exhibits they have.
  • Kayaking – Since the city is on the water ther are many places to rent kayaks from. Here’s one http://aguaverde.com/paddleclub/ – it’s also right next to the University of Washington (which has a beautiful campus to stroll through), and literally walking distance away from a Aqua Verde, good Mexican place with views of the water. Also, Portage Bay café isn’t far.
  • Hiking – There are a crazy number of options I won’t even bother to list them. All levels, all different kinds. A good searchable list of them can be found at the Washington Trail Association.

7. Other food/drink recommendations

Seattle has an excellent food scene – highlights include seafood, Thai, Vietnamese, weird fusion places and more. Capitol Hill and Belltown are two easy neighborhoods to explore for food and drink (Ballard is another excellent neighborhood, but it’s further away). In these neighborhoods, it’s easy to experience lots of Seattle’s best food and bar experiences.

A personal list of favorite places I recommend to visitors:

  • Momji – a great sushi place, but expensive (they have happy hour specials tho) – Capitol Hill
  • Excellent Indian/Nepalise food at http://annapurnacafe.com/  – I love this place, great food, not that expensive and good people watching. Capitol Hill, right by the light rail station. The (in)famous Dick’s burgers is just a block away.
  • Pinxto – small plates / Tapas, on the edge of Belltown.
  • Etta’s seafood – not as fancy as Matt’s but right by Pike Place and a classic Seattle joint.
  • 5 point café – a dive bar/dinner that’s an experience. Open 24 hours. Cheap drinks. Good diner food. It’s the last bastion of an older Seattle, hanging on at the edge of Belltown.
There are many microbreweries/pubs here, but I’m not much of a beer drinker. I can say Optimism brewery, in cap hill, is a lovely place for communal beer drinking – it’s on Capitol Hill, you can bring food in (they often have a food truck too).
  • Six Arms / Mcmenamins – lovely simple pub with good food, good drinks, good vibe. On the edge of Capital Hill towards Downtown. I’m here a lot. (Mcmenamins is a local chain of pubs where they bought old properties and renovated them – very cool)  – it’s also across the street from the largest/fanciest Starbucks in Seattle – worth walking in even if you don’t like coffee. Lots of tourists but it’s still impressive and they have good food.
  • Linda’s Tavern – this is one of the old school bars where Nirvana and Soundgarden used to hang out.
  • Grimm’s – fancy gastro-pub on Capital Hill.
  • Capital Cider – The single best bar in Seattle if you are into cider – really great. Good food too.
  • Canon – one of the top bars in the U.S. Very lovely, but tiny – get there early. They don’t take reservations and it gets busy Th/Fr/Sat.
  • Tavern Law – another top-rated cocktail bar – first rate, good but fancy small plates (there’s a speakeasy upstairs).

8. Not enough for you? Well then…

Why innovation efforts fail

failedman.jpgAs I’m on the home stretch of finishing the first draft of the book, I’ve read nearly 100 books on innovation, plus various studies, papers, magazines, and more than 100 interviews with innovators of various kinds. One trend I’ve found is the high number of innovation efforts within established companies, and how rarely they have any effect.

Established companies try to retrofit innovation into organizations by things like task forces, committees, portals and suggestion systems.

Have you seen these efforts in action? I’d love to hear why you think they worked, or didn’t. I’m cynical and here’s why:

  • Task forces and committees are seperate from the real teams. Unitl the teams doing actual work are rewarded for being progressive, innovation doesn’t reach products no matter what the task forces do. All the true barriers are still in place.
  • Suggestion boxes go to the same people who vetoed the last five good ideas (Imagine Darth vader with a suggestion box). The problem with innovation is rarely finding ideas: ideas are easy. Instead its finding someone in power with the convinction to take risks and empower creative teams.
  • Innovation and change must be core values, not layers or addendums. You can’t make a company innovative by sprinkling magic innovation dust in the hallways. Instead you have to grow a culture, and hire individuals, that are comfortable with risk, and reward managers willing to support the creatives who report to them.
  • Who has the power to stop innovation? Eliminating the real blocks can be more effective than trying to add some magic new mojo to the organization.

Can you name the innovation leader in any field that got there by committees and task forces? Most innovative companies don’t need any special innovation effort – they built a culture of exploration and risk taking, perhaps out of competitive necessity, as their way of getting good work done.

Innovation efforts that work:

There are a few things I’ve seen in my research that established organizations have done that work.

  • Pilot project. Organizations that form a new project team, give them big goals, and get out of their way. Once they succeed, they come back into the fold as a seed of innovative teamwork that other projects can copy, emulate, or build on. (See skunkworks)
  • Risks and Rewards. Innovation comes with the price of risk. In organizations led by risk takers, innovative cultures are natural as they feed off the leader’s willingness to try new ideas. If a leader is open to change and supportive of his most creative thinkers, innovation will come naturally.
  • Avoidance of innovation for innovation sake. Not everyone needs to innovate. Only certain projects at certain times need to reinvent, retry, or radically change. If everyone is asked to innovate all the time, no one is really innovating: it’s nonsense. It has to have a purpose and a reason, aligned with a strategy.
  • Culture and environment. Innovative organizations, even large ones like 3M, have a long history of supporting individuals in the pursuit of their ideas. 3M invented the “10% work on your own project idea” that Google has made famous. Big companies can be innovative just as small ones, provided the culture and environment support it. Big organizations need long cycles for any culture change, but it can be done by starting small and growing.

So what have you seen work, or fail? I’d love to hear some opinions.

Worldchanging: Ideas for a better future

The worldchanging folks, who run a great blog and non-proft org, are now releasing their first book: Worldchanging: a users guide for the 21st century.

From the press release:

Worldchanging is poised to be the Whole Earth Catalog for this millennium. Packed with the information, resources, reviews, and ideas that give readers the tools they need to make a difference. An intoduction by Al Gore, and a team of top-notch writers includes Cameron Sinclair, founder of Architecture for Humanity. Renowned designer Stefan Sagmeister brings his extraordinary talents to Worldchanging, resulting in a book that will challenge readers to personally redefine the conversation about the future.

Disclaimer: I wrote a short chapter for the book.

World tour starts now:

Seattle: Alex Steffin, Worldchanging editor and chief, and Bruce Sterling, will be speaking in Seattle Oct 28th at Town Hall: 7:30pm, $5 at the door.

Also in Portland, NYC, Mineapolis, Chicago, Toronto, Wasington D.C., and more. Tour details here.

This week in ux-clinic: Managing usability time

This week in the ux-clinic discussion group:

I’m a single usability engineer serving over 100 programmers across a dozen ongoing projects.  I focus on a couple projects at once, but have large amount of miscellaneous work that comes to me from the other projects.

My major challenge is that the project teams I work with generally have haphazard schedules themselves.  So, its hard to plan my own time given that uncertainty. And to make this even more fun I have a new team member joining and will need to manage both our time.

Planning and organization are not my strengths, so I need techniques that are easy to use!

Yours,
–  Coming Up For Air

This week in pm-clinic: Killing the zombie project

This week in the pm-clinic discussion forum:

I’m a pm for a web development company – I have what we call a zombie: a project that lives on forever for no good reason. The client continually makes rounds of tiny changes, often to things where they can’t provide specific or actionable feedback so we can’t get it right the first time. The project scope (contract) of work, sadly, doesn’t have language that caps these things as they were unexpected. So, through either politics, influence, bands of garlic, or changing the process, how do you put a zombie
project to rest?

– Hunting project zombies

How to create & manage ideas: the course

This fall I’m teaching a course for the University of Washington in the Masters of Communication in Digitial Media Program – the topic? How to create and manage ideas.

If you’re curious, here’s the syllabus (PDF).

We’re heading into week 3, all about the history of ideas. And you can follow the course along if you like at the course blog.

Thanks to Kathy Gill and the MCDM program for making this happen.

The product vision test

An old PM trick I learned years ago is that whenever you start something, it’s just as important to list the non-goals for the project, as it is to list the goals themselves. The reason is that non-goals, things that people might confuse with real goals, are where all the lost effort and wasted time that sinks projects grows from. Nip that in the bud, and things get easier.

The problem is it’s hard to know where people are confused with big ideas like visions – and its all too easy for people that write visions, sitting on their highest of horses, to assume people are taking the vision as gospel, when instead they’re mostly mocking it, or worse, not using it for anything at all.

The product vision test keeps your ego in check if you’re the dude who wrote the vision. Do people understand the project goals? Do they even remember them? Are they jazzed about what’s going on? Someone has to test the vision and validate its having the effect leaders want.

The product vision test

After you’ve published the project vision, do this:

  1. Break the ideas down into 10 or less high level statements. Think ten commandments: short, tight messages that help people make decisions. If the vision is well written, this should not be hard.
  2. Make this list visible – in the hallway, on the website, everywhere.
  3. Perioidically ask people at random how many of the ten they know.

If people don’t know the ten, you’ve got problems. Either they haven’t read it, don’t care, or worse, don’t agree with the vision but haven’t said anything about it.

For this reason its important to vett draft visions. Starting with a small group, asking for feedback, revising, and pushing to wider and wider circles. people to reflect back to you what they think the essence is, or should be.

If you’ve built a good vision, and distilled it properly, most people, most of the time, should be able to recite from memory the key goals for the project.

Famous visions

The book Blockbusters, by Gary S. Linn documents several major products that used distilled versions of their visions to drive and communicate goals across the team. The book claims that these kind of rock solid, crystal clear, ultra-simple goals are what makes blockbuster products possible.

  • Palm
  • Fits in pocket
  • Sych seamlessly with PC
  • Fast and easy to use
  • No more than $299
  • Apple IIe
  • Simplify manufacturing
  • Modernize
  • Reduce cost
  • Look like the Apple II
  • IBM PC
  • Beat Apple.
  • Do it in one year.

Bonus test: Another way to test visions is to require the distilled list to be the first slide at every group or all-hands meeting. The rule is  you put it up, read them, and ask anyone in the room if they have any way to improve the list.

This keeps the vision alive throughout the project – if someone has a way to refine a goal, or question it given recent events, they should have a mechanism to raise it for discussion. But if they don’t, they have to conceed they should be working passionately to satisfy the existing list.

History note:

My first exposure to this kind of practice was David Cole, the development manager on Windows 95, where he broke the complicated vision down in ten commandments that he would quiz and prod the team to remember. He could be an intimidating guy, which he used to his advantage at keeping the ten commandments on everyone’s mind.

More on visions:

My book Making Things Happen has a whole sweet chapter on visions and how to do ’em right.