I’m so hopeful when I install the new version of something. Everyone is. An upgrade, the payment of cash for the new version, is an extremely hopefully act. I imagine they’ve fixed some things, made some nice improvements, and most of all, have taken into account the things I did with the old version.
And thinking like a designer, the best time to make me feel I chose wisely in upgrading, instead of buying a competing product, is in the first few minutes of use, known in the lingo as the OOBE (out of box experience).
So here it is, in 2010, that Intuit TurboTax fails me again.
As an aside, Yes, I know, I have not be failed by TurboTax in the same way the folks in Haiti have been failed by the universe at large.