What we can learn from vaccine website failures (Fast Company)
There’s been plenty of news about Americans struggling to register to get vaccinated for COVID. I noticed a story missing from the news: no one was asking about the problem from a design perspective. So I wrote this piece for Fast Company that explains what we all can learn.
It’s easy to dismiss news like this and shake our heads. But it turns out the mistakes made here weren’t just about web design, but about management, planning and lip service policies, issues many organizations in the public and private sector struggle with too. Few organizations ever do usability studies and, like the vaccine websites, they have the results to prove it.
Thank you for sharing and educating us on the do’s and do not’s. It’s been crazy times and there is a lesson learned in all situations. One can hope that they can continue to improve their rollout with better planning, use cases, and overall management.