While working on The Year Without Pants: WordPress.com and the Future of Work (which
launches Sept 2013 is on sale now), I’ve heard every misnomer and myth about working remotely. Here’s a rundown on common assumptions with corrections.
By converting myths into facts, you’ll improve your thinking about whether remote work is for you or not.
- Not all remote work is the same. Some companies, like Automattic, are primarily distributed, meaning nearly all employees work remotely (here’s a list of primarily distributed companies). Most companies are primarily centralized, with most employees occupying the same central office space and a minority working remotely. There is a spectrum of distribution and you can find organizations with 50/50 or 25/75 or 75/25 splits of where people work. Each presents different challenges.
- Remote work doesn’t necessarily mean working from home. Working from home is one kind of remote work. Many remote workers work in shared coworking spaces, replicating many of the social benefits of an office without the stressful commute. Others find productivity in coffee-shops or libraries. The powerful benefit of remote work is it empowers employees to find for themselves where and how to be most productive instead of presuming management knows best for every individual.
- Remote work is common. About 1 in 5 workers on the planet work remotely. Major corporations like Accenture, Fed-Ex, Cisco, Deloitte, IBM, Intel have invested heavily in remote work programs, finding that the benefits outweigh the challenges (See Top 10 major Telecommuting companies).
- Some work is easier, or harder, to do remotely. You won’t find restaurants or construction crews that are 100% distributed: the physical nature of the work makes this impossible. The more autonomy workers have, and the clearer the goals of the work are, the easier it is for remote workers to perform well. Customer support work is a common remote work role at companies that don’t allow remote work generally, since the work is direct interaction with customers, not coworkers. But surprisingly, highly collaborative work like software development is a common type of remote work, and most of the primarily distributed companies I’ve found are software companies.
- When you work primarily in email and web browsers, you’re nearly a remote worker. Consider how little of your time in a physical office is spent interacting with co-workers without a computer. Much of modern office work is is done through technology, which could be done from anywhere. In this light remote work isn’t so strange.
- The primary challenges are cultural. Clearly some organizations have found success with remote work and others have struggled. The main challenges are 1) management culture’s willingness to delegate control over workplace choice to employees and 2) employees collective choice to take advantage of, and not to abuse, that granted power. The notion of Results Only Work, where employees are evaluated primarily on performance, should be indifferent to many superficial factors, including where the work was done. Why does it matter if you did your work down the hall, or from your basement, if the quality of the work was the same in every way? It shouldn’t.
- But it’s clearly not for everyone. Work can never be one size fits all. Personal preference matters, and some people definitely see their morale decline if they’re not in the same physical space with coworkers (In my poll of 595 readers, most wanted to at least try remote work, but many had strong negative opinions). There are social and psychological advantages to being in the same physical space with the people you’re working with. But rarely will you see companies that promote remote work mandate it. The philosophy of many companies that allow remote workers is employees should be empowered to figure out for themselves how to be most productive, and to support them once they figure it out.
Also see: Grand Summary of Remote Work posts.
What are other common myths you’ve heard about remote work? Leave a comment and I’ll investigate.