How and Why To Ask Better Questions

On Tuesdays I write about the top voted question on Ask Berkun (see the lovely archive). This week’s question came via email from J.B.:

How can I learn to ask better questions?

To ask a good question requires two things: an insight and gumption. The root of all worthy questions is a desire to fill in a gap in your understanding of something. The insight in good questions comes from seeing that gap, exploring its edges and forming a question from them that can serve as an invitation to others to fill it. But a question can’t ask itself. You need gumption, or the courage to ask the question to someone. Many people have good questions, but never find the courage to speak up and share them.

Part of the fear around questions is the worry that we will expose a truth that someone, perhaps even ourselves, doesn’t want to be brought to light. This is part of why meaningful conversations are uncommon. Most conversations in life are a kind of social grooming, a way to feel accepted and make others feel the same. We are social creatures and naturally avoid the risk of standing out, a fear that somehow asking a question will reveal our true nature, and we will be judged as stupid, wrong or unworthy. Since the most powerful questions don’t have easy answers, we tend to play it safe and avoid asking them.

What’s strange is it shouldn’t be hard to accept that there are many different answers in the world to some of our biggest questions. There are 6 billion people, in 196 nations, practicing 4200 different religions on planet earth. Most of them can’t possibly agree with each other on many important subjects. Logically, rationally, diversity is everywhere and we shouldn’t be afraid of exploring different ways to be and live. But the problem is our brains are designed for life in small tribes. We’re biased towards behavior that works well in small uniform communities, even if we now know about the wider and more diverse world that we live in.

If ignorance means simply being uninformed, then curiosity means you are interested in your own ignorance and to want to do something about it. Questions are the most direct and nimble manifestation of curiosity. Even asking 5 whys, which depends on gumption more than brilliance, uses persistent curiosity to force deeper thinking. Once you see questions as tools for exploration, you’re likely to ask more of them of more people, increasing your skill at crafting good ones.

But my favorite way to think about better questions is.. a list of questions! At any moment in life when you want to question something, pull up this list and you’re guaranteed to find inspiration for better thinking. This list is adapted from the work of Richard Paul and the Foundation for Critical Thinking.

The three different kinds of questions:

  • Those with one right answer (factual questions). “What is the boiling point of lead?”
  • Those with better or worse reasoned answers. “How can we best address the most significant problems of the world today?”
  • Those with as many valid answers as there are preferences (mere opinion). What is your favorite thing to do on vacation?

Questions for clarification:

  • What do you mean by____ ?
  • Is your basic point _____ or ______  ?
  • How does_____ relate to_____?
  • Could you put that another way? Or explain it to a smart person who knows nothing about this subject?
  • What do you think is the main issue here?
  • How does this relate to our discussion?

Questions that probe assumptions:

  • How do you know this to be true?
  • Is how you feel about this more powerful than how you think about it?
  • How did your source know this to be true?
  • Were there other equally reputable sources with a different opinion?
  • How can you verify or disapprove that assumption?
  • What would have to change for your position to change?

3. Questions that probe reasons and evidence:

  • What would be an example? a counter-example?
  • What is_____ analogous to?
  • What do you think causes _____ to happen? Why?

4. Questions about perspectives:

  • What is another way to look at this? (whose point of view can we try to take?)
  • How would you answer the complaints and requests they’d likely have?
  • Can/did anyone see this another way?
  • What would a wise person you respect but who disagrees with you say?

5. Questions that probe consequences:

  • What are you implying by that? Where is the end-point of your line of thinking?
  • What effect would that have and for who? Who would it be good for? Bad for?
  • Would that necessarily happen or only probably happen?
  • What is an alternative?

6. Questions about the question:

  • Can we break this question into smaller ones that are easy to work through?
  • What hidden assumptions are in this question?
  • Will it be easier to answer this question if we each go away and do some research and then return?
  • Is this question clearly stated? Do we understand it? Is there a better question to ask?
  • How would (someone we mutually respect for their wisdom) try to answer this question?
  • Do we need more or better facts to answer this?

Related:

 

6 Responses to “How and Why To Ask Better Questions”

  1. Lisa

    Wow how unnecessarily complicated! The only dumb question is the one you don’t ask! What does this mean! What does that mean! Why does this or that happen! Simple! You either have an answer or you don’t! You either accept the answer or you don’t! You either admit you don’t know the answer or you look like a fool B.S.’ing your way through. It’s not exactly rocket science. It shouldn’t be a question of whose smarter for asking a qiestion a certain way.

    Then you have those who ask a question, know the answer but do it anyway to hear themselves talk. I once knew a guy who asked questions all the time and he got real smart. Only problem was when he’d try to explain things he was big on big words. It was as if each day was big word learning and usage. None of what he tried to explain made sense because his big words had meanings unrelated to what he was telling or asking.

    So if you’re going to ask questions, make it simple! You don’t need to use fancy words that sound great but make no sense. Respect the person you’re asking. They’re answering you because they assume you actually care about the answer. When answeing make it simple. You don’t need to use big words. You don’t need to be condescending.

    Remember the most important thing. The only dumb question is the one you don’t ask.

    Reply
  2. Michael LaRocca, Business Editor

    In the film Finding Forrester, Jamal asked Forrester why he put milk in the soup. Later in the film, when Jamal asked about Forrester’s personal life, Forrester replied that it wasn’t a soup question. This meant the answer wasn’t useful to the person asking. That’s a fine litmus test. And just for fun, I’m going to see if I can paste the dialogue into this comment.

    You should have stayed with the soup question. The object of a question is to obtain information that matters only to us. You were wondering why your soup doesn’t firm up? Probably because your mother was brought up in a house that never wasted milk in soup. That question was a good one, in contrast to, “Do I ever go outside?”, which fails to meet the criteria of obtaining information that matters to you.

    Reply
    1. Scott Berkun

      You know I remember enjoying that movie, but it’s been so long since I’ve seen it that I can’t remember much of it at all. (To stay on theme) a question I often ask myself is why I remember what I remember and why I forget what I forget? :)

      Reply
  3. Sean Crawford

    It occurs to me that since a question is part of a communication between two people it is relevant to be aware of the questioner’s intention, especially if you are the questioner.

    Is your intention in the context of being safe and supportive, or unsafe and unconcerned with the other fellow’s well being?

    Reply
  4. Voyance par mail gratuit

    This blog is perfect: the info is always of quality and the flawless writing is very pleasant to read.

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  5. Susan

    Right now I’m taking an online class called Writing as a Spiritual Practice with Mark Matousek. Each week we get a new list of “writing prompts” or questions. You choose the questions that attract you and start writing. It’s remarkable how effective and revealing it is. I’ve always been a journal keeper, but a good question–asked of yourself–can show you things you didn’t know you knew.

    Reply

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