Usability review #5: Freetheslaves.net

#5 on the free review list is a site that has a purpose that’s hard to top: Freeing slaves.

This site was tricky to work with. The visuals are strong, but way too strong. And the site is trying way too hard to grab attention that it defeats it’s own purpose. With a cause this good the site doesn’t need to do very much: just explain the situation and then tell the viewer what they should do.

freeslavesbefore.jpg

Problems

  • Visual overkill. Every element is asking for extra attention. It’s visual a deathmatch, and the viewer is the loser. Compare freetheslaves.net with similiarly themed site, Darfur wall. Will messages this powerful, the cause can speak for itself.
  • Confused message. There are so many stories presented, but only one or two are needed. Too many choices. What am I supposed to read first? Second? What is the most important action this organization wants me to take?
  • Too much navigation. There are at least 3 layers of navigation for what should be a simple experience.
  • Kill the movie. First, if you need a special caption saying “Click here for volume” you’re acknowledging the movie UI is confusing. Get rid of it. We all know what slaves are, and any of the great photos you have are more powerful than video anyway. Also, the site is slow and video ain’t helpin’.

freeslavesissues.jpg

What to do?

It’s hard to work with finished pages, so I made a reverse-wireframe. It helps visualize the elmements and see how they match up with a grid. A clean design respects some kind of visual grid, meaning there are a minimal number of left edges: every left edge should line up with another left edge.

freeslaveswireframe.jpg

A proper wireframe for the same website, should look something like this. The exercise for the reader, or the designer, is to eliminate elements and make stronger decisions to fit this kind of design. This will force more decisions to be made (e.g. we only have room for 3 things, but had 5. Which 2 should go?) but that’s good.
freeslaves-newwire.jpg

The other major issue is unnecessary visual flares. These elements make the layout a battlefield, where they’re fighting for attention. By simplifying the design and respecting the wireframe, the layout is cleaner, easier to read, and simpler to understand.

Here’s one before and after example, showing how to clean the visuals.

freeslave-beforeafter.jpg

By sliding the freedom awards into the right column, the element no longer screams “Look at me!”. Instead it’s in its respectful place in the right column. If the freedom awards are really so important, than fit them elsewhere in the grid, but don’t violate your own design by breaking the grid.

Is this more boring? Perhaps, but the goal of this site isn’t visual excitement is it? It’s (I assume) to present a serious problem and compel people to donate time or money to the cause. The design has to get out of the way. The above cleanup can be repeated in dozens of places on the homepage alone and will make a big difference.

If any folks at freetheslaves.net are reading and find this useful, I’m happy to do more work for you. Just let me know.

Myths named Jolt Award finalist

Jolt awards
CMP Media runs the annual Jolt awards, the closest thing the tech sector has to the Oscars. They just announced this year’s finalists, and Myths of Innovation made the cut for books. O’Reilly’s Beautiful Code is in as well – Congrads!

You can see the full list of nominations here. Winners are announced at the SD West conference, March 2008. Anybody out there going? If I’m lucky enough to win, you can pretend to be me :)

What new chapter do you want?

The work on Making things happen (the book formerly known as the art of project management) is well underway. Months ago, I asked you to vote on what you wanted. There were many excellent suggestions, which I’ve read and am reviewing, but top votes went to a new chapter:

artofpm-requests.jpg

One remaining decision is what the new chapter will be. I’ve heard three good candidates so far.

Possible new chapters
:

  • How to build/grow a team
  • The secrets of morale
  • Learning from projects after they ship (or your iteration ends)

They’re all good fits, and I have my opinions, but I want yours. For reference, here is the full outline from the existing book (I’ll give you a dirty look if you ask for a chapter that’s already in there :)

So leave a comment and let me know: does one of the above rock for you? Or is there something else you want to see as Chapter 17?

Thanks!

The best book I read in 2007

I’m nuts about books. I finish a book a week, and abandon many more. Looking back on the year, picking a favorite, #1 book to recommend is easy – that’s how much I enjoyed this book. It’s Over the edge of the world, by Laurence Bergreen.

Over the edge of the world

The book tells the wild, nearly unbelievably difficult tale of Magellan’s expedition to circumnavigate the world. In short, everything goes wrong. Mutiny, starvation, politics, bad project management, and on it goes. There’s also what has to be one of the greatest idea pitches ever (“Yes, I will go all the way around the world, requiring several routes no one has discovered yet, and you will pay for it”). And it’s all told with the perfect balance of tight, thrilling storytelling and historic detail.

I love books like this for their power to humble: they put all of the challenges and complaints people have today in relief. Nothing any entrepreneur or middle manager faces today even approximates the risks, suffering, and significance of what these historic figures did. Finishing this book I felt inspired by the realities of what Magellan and his crew did, rather than the false, simple tale I’d learned as a kid.

It’s a great gift choice for anyone interested in innovation, how progress happens, how myths compare to realities, project management, people management of all kinds, and well told true adventure tales.

Over the edge of the world: Magellan’s Terrifying Circumnavigation of the Globe, by Laurence Bergreen.

When genius bombs

Thanks to everyone who sent in articles on geniuses in response to my how to be a genius essay. A few folks mentioned this great two part essay by Joel Achenbach of the Washington post, all about how geniuses have failed.

Here’s one of many choice quotes:

“For centuries, Shakespearean scholars have been stumped by the play. It’s so . . . awful. Mention “Titus Andronicus” to Harold Bloom, English professor at Yale and policeman of the Western canon, and he immediately says, ‘Boy, is that bad. It’s just a bloodbath. There’s not a memorable line in it.’

The Bard, bad? How’s that possible? Isn’t Shakespeare the greatest writer in the history of the English language, pulling away from the pack like Secretariat at the Belmont? How could the same guy write “King Lear” and this crappy thing?

Here’s the best explanation: Geniuses mess up too. This is a phenomenon that permeates the creative world. “

Read the rest of When genius bombs at Achenblog.

Ask Berkun (Friday mailbag)

I get lots of questions and suggestions for things to write about during the week. And while the forums are locked, I’ll answer here instead:

Kishore asks: when too many ideas are created in a company, have you seen a efficient (and web 2.0) way for colleagues (every knowledge worker) to rank each other’s ideas ? and select the top and implement? (See collatodo)

This is never the big problem. There are a zillion ways to track ideas and they’ve been around for a long time (A whiteboard, a spreadsheet, a wiki, any database, etc.). The lack of a tool for this is not the reason why a team isn’t creative, or isn’t making good products. It’s that the people with power are not putting them into action.

Sure, some tools are better than others, but it’s like having grocery lists: having a tool for families to vote on things to buy is one thing, but someone actually going to the store and laying down cash to buy them is another.

The problem in most organizations isn’t a shortage of ideas, it’s that few ideas are given a chance to grow before they’re killed. If you want an organization to be more creative, the people in power need to decide to fund, develop, and ship those ideas out to people. And if people don’t know how that happens currently, then the first step is for leaders to make the existing process visible to everyone.

Here’s another good one:

JR asks: I’m working in a tech company as a Project Manager and would like to change my career slowly in the direction of an innovation enabler. Where shall I start? (It can be an URL you give me ;)

First step: stop using the word innovation. It’s a buzzword, it’s jargon, and most creative people’s eyes will glaze over when you use it. Instead, use words like: positive change, better decisions, and making co-workers more effective and creative. Those 3 things are tangible and co-workers will have a clue as to what you’re talking about.

As far as enabling, here’s 3 quick tips:

  1. Identify one specific challenge or unmet need your customers have. It’s easiest to anchor creativity around customers, since that’s who you’re making things for. Collaborate with your team to create this list, or pick something from an existing list. Start small, pick one problem, and rally your team around it.
  2. Brainstorm ways to change your product to satisfy that need. Keep the group of people involved small, make it fun, and do it in an afternoon.
  3. Make quick/cheap prototypes. Do some experiments: try out some of the ideas for #2. Make it fun. Give programmers an afternoon to play with ideas (buy them lunch, and protect this play time). If few are interested, pick the few and focus on them. After a few sessions pick your most interesting experiment, and refine into something you can pitch to decision makers.

As the PM, you’re a great person to be leading the process of identifying problems, generating ideas, and prototyping solutions. If you do this once for a small thing, and it ships, you’ll have earned the trust from your team to repeat it, possibly on larger ideas.

Have a question you want me to answer? Leave a comment below or contact me.

Wednesday linkfest

Continuing my trend of linking to good stuff I’m reading once a week, here’s this week’s linkfest. Love it? Say so and I’ll do it more often. Hate it? Same deal, and I’ll cut it out.

Wednesday linkfest:

  • Top 10 everything for 2007. Lists for everything. Really.
  • Top 4 depression hacks. Common sense, but good for your local antidepressant taking friend or family member.
  • Inshalla – having respect for time. If you dig how foriegn languages can encapsulate big ideas in ways English can’t, you’ll like this essay.
  • Indexed – I love index cards. Really. And I love strange diagrams. If you like both, like me, go here: Paradoxes and odd, often darkly funny, diagrams, one per index card.

Why you should go to the GEL ’08 conference

I’ve been attending or contributing to GEL (Good experience live) for several years now , but I have to say, it’s my favorite conference. The early registration deadline is tomorrow, so if you have the budget to attend a conference next year, I want to make my pitch to you to make it GEL.

Why GEL rocks:

    • They pick great speakers. I’m a pro public speaker myself, and GEL has a high bar for the people they let on stage – they all understand experience, tell great stories, and earn their slot on the program. This year they have Bobby C. Martin Jr, Director of Jazz at Lincoln Center, Garrett Oliver, a Brooklyn bar owner, Phoebe Damrosch, author of the bestseller, Service Included, and Alex Lee, CEO of OXO (makers of good grips line of kitchen gadgets), not to mention the day one experiences. The full agenda is here.
    • It’s a NYC conference run by new yorkers. All of the day one experiences, where you get to experience design first hand, are run by local designers, curators and other experience creators. No other conference I know of pays so much attention to locale and teaching experience through places and activities, instead of presentations. Many conferences move every year, like nomads, never taking full advantage of their locale – not GEL.
    • It’s single track. Ok, like, no big deal. But when was the last time you went to a design conference that said “our speakers are so good, and so fun, you can stay in your seats, and we’ll bring the good stuff to you?”. Like a good UI design, a single track shows a high commitment to quality and faith in the program.

Until Dec. 12th, It’s $1000 to attend. Hey, why pay less for forgettable generic conferences, when you can pay a little more for a true experience you’ll remember? More info and registration here.

Comment lottery: win signed copy of the Myths of Innovation

Spending some time this week cleaning up the website, and read through lots of old comments.

You folks out there who take a couple of minutes to comment help me in tons of ways. Most important, you let me know which posts anyone actually cares about. But you also attract more people to the site, encourage others to respond, and provoke me to keep thinking.

So by way of (an experimental) forms of thanks, I’m doing a comment lottery.

  • On Monday December 17th, I’ll pick 6 comments at random from all the comments on this site, including ones to this post.
  • Each person will get, for free, a signed copy of The Myths of Innovation mailed to their door.
  • Any spammy (e.g. 15 posts with the same content) behavior will be disqualified.

Will lurkers suddenly be inspired to leave amazing thoughts in hopes of winning? Or will no one care and nothing will happen? There’s only one way to find out :)

Most interesting video you’ll see today

The new IAC building in Chelsea (NYC) has one of the world’s largest video screens, and this media professor used it to project the film Run Lola Run, as a sequence of hundreds of stills. The effect is like a real time, moving time-line of the movie.

I hope this professor teaches better than he runs the camera, as his frequent movements annoy, but it’s still worth watching.


Run Lola Run Lola Run Lola Run Lola Run from shiffman on Vimeo.

(Hat tip, kottke.org)

Book review: A Whole New Mind

If you write about innovation or creativity there are certain books people will continually tell you to read. I’ve kept track, and the top # of mentions have gone to: Malcolm Gladwell, Connections by James Burke, and A Whole new mind, by Daniel Pink. I’d already read Gladwell and much of Burke, and this week I finally read A Whole New Mind.

Short review:

wholenewmind.jpgIt’s a light, upbeat read, but with some heavily flawed arguments. It makes strong claims about the value of right-brain, or creative, thinking, and how current economic conditions have created big opportunities for creative people. However these arguments are often one-sided or poorly supported, even in cases where I agree with the spirit of his conclusions.

If you or people you work with are logic centric thinkers, this book will help you understand the value of a holistic view of what our minds do, as well as pointers for how to rediscover the intuitive nature of your mind. However, the claims are arguments are often weak and many do not hold up well in reasonable debate. I struggled mightily with some of his central arguments, which I’ll describe below.

[Update 2/24/2014: the left vs right brain notion of the brain has been shown to be largely overstated]

Long review:

I had major criticisms of both the assumptions he makes, and how he makes them, and there are three piles: 1) ignorance of history, 2) unnecessary polarization, and 3) lack of devil’s advocacy.  Since what follows is long, I have to say the book was thought provoking, though not necessarily in the way the author intended.

If you haven’t read it, and don’t want spoilers, go read it before continuing. Ok, you’ve been warned.

Ignorance of history: Right brains have been dominant at other times: namely, the European Renaissance. What happened? Why didn’t the world change in the ways he describes ours will if we can get better at Right brain thinking? He doesn’t say. The rise of Impressionism, Cubism, Rock music, Surrealism, Punk rock, Free Love, Video Games, Movies, Music videos, the birth of Greek philosophy and drama, and other huge cultural/political contributions driven by R-dominant (his term) behavior aren’t mentioned either. R-dominant thinking is old: it may be so old it’s new again, but to frame the argument as a “Whole New Mind“, without any hat tip to things pre-1950 is glaring, or as Tom Standage might say, overly chronocentric. The shifts between L to R dominance at the culture level, across time, has been discussed by other authors, from Leonard Shlain’s excellent Art & Physics and to some extent, Daniel Boorstin, but no reference from this line of thought is mentioned.

Polarization: Isn’t the best possible world one where we use all of our talents, as appropriate, to the problems at hand? Wouldn’t it be just as dangerous to have an R-dominant world as it is to have a logic, or L-dominant one? The tag line for the book is Why right-brainers will rule the future. Rule? Is that for the best? I bet he’d agree our rulers should be people who recognize the value of both kinds of thought, and that he’s fighting for a return to some kind of balance, but the book doesn’t say so (If I does, I missed it, despite a careful read). Perhaps I should have read the book as a manifesto, a provocation, but I found that hard given the attempts at logical arguments and statistics he uses in his arguments.

Devil’s Advocacy (DA) : Every book makes a bet on a core theme and then tries to live up to it. But what should a writer do when writing chapter 6, when they discover a good counterargument to the title of the book? Or several major points? Ideally at least one of them is discussed ( however briefly), hopefully they’re mentioned, and minimally they’re referenced. I didn’t find any kind of refutation or questioning of the core thesis in the text or in the notes. If I’m guilty of this in my books, fine, I’m a hypocrite and I’ll do better next time. But that said, my DA questions included:

  • The book states MFAs are the new MBAs. What? Pages 54-56 discusses the rise of design in business, which is true and good. But if MFA’s are infiltrating the management ranks of GM, GE and McKinsey, it’s to complement the L-Dominant people they have in abundance, not to replace them. I’m all for R-dominant people, but I doubt they’d be great at doing corporate taxes, remotely managing 1000s of employees (remotely in Asia), or the other dozens of core business functions that will always be core business functions. Or put another way How many R-Dominant people does a company really need? (And footnote: he mentions the low acceptance rates in MFA programs as an indicator of how hot MFAs are in the business world, but likely makes the wrong conclusion. First, there are likely fewer MFA programs than MBA programs, and the class size accepted are generally much smaller, often 20-30 – I bet this has always been true, so it’s not a trend, and likely has more to do with how MFA programs work than anything going on in the rest of the world.
  • The environment. Pages 74-86 explore the increasing value of design, a point I agree with. But the emphasis here is heavy on consumerism, not designing things better for the world. Pink writes “The forces of Abundance… turn goods and services into commodities so quickly that the only way to survive is by constantly developing new innovations, inventing new categories, and… giving the world something it didn’t know it was missing” (pg. 81). Victor Papanek, one of the fathers of Product design, would call this a horribly selfish distortion of the power of design. How is it good for the planet, and our grand-children, if our only solution to problems is to keep making new stuff for people to buy, only to throw them away, despite their perfectly good conditions, replaced by more stuff people really don’t need? How is this sustainable in any way? Not mentioned.
  • Are there tests or skills for helping a person have a balanced mind? Is it possible for a person to not be L-Dominant nor R-Dominant? I kept wondering if this binary kind of thinking is useful, other than as a polemic. I mean, doesn’t the book rely more on L-Dominant thinking in most of it’s arguments? Sure, that’s a side effect of written language, but then doesn’t anyone who works via e-mail, or the web, face the same challenge? Namely, that R-dominant talents are, almost by necessity of how modern communication happens, filtered through L-dominant skills?
  • Do some cultures, perhaps in Europe, Africa or Asia, have more balanced views of the mind (e.g. Yin/Yang)? The United States has a poor view of art and architecture relative to Europe, if not other parts of the world. So is this an American problem? If so, why did we become so L-Dominant when other cultures did not? One argument is the Enlightenment of the 18th century sent Europe, and America, on a logic dominant world view, with Descartes’s “I think therefore I am” (ab)used to overstate the importance of rationality over other modes of mind. Pink doesn’t ask these questions or hint at their possible significance (If these themes are embedded in our history, culture and government, how do we remove/modify them?).
  • Most great works involve both L-Dominant and R-Dominant thinking, and it’s the synthesizers we lack most. This is perhaps the biggest problem with the book. No great painting, or sculpture or software is made without a synthesis of many different kinds of thinking. The thing we most lack are people who understand multiple perspectives and can lead a diverse team of specializations through the process of making something that seems whole and complete despite the wide range of talents and people involved. We need more people with diversity of mind, that’s the thing most scarce today, relative to history.

The best innovation paper you’ve never read

It’s rare to find a short, well written paper than nails a subject popular books get wrong. If you agree, and care about breakthroughs and managing innovation, especially on software projects, this is the paper for you.

It’s called Managing for breakthroughs in productivity, by Allan L. Scherr (PDF).

The article comes from his experience as a manager of various projects at IBM and focuses on the patterns that make breakthroughs possible. What was most striking for me is how little jargon and theory he requires to make his points.

He identifies:

  • Breakdowns. Often something has to go wrong for the opportunity for breakthroughs to happen. It’s at the moment where a project faces a challenge, whether by design or by circumstance, that the opportunity for a breakthrough surfaces. How a manager responds to a breakdown creates, or denies, a potential breakthrough (Do I blame people all day, or use it to create an opportunity?)
  • Assertion vs. Declaration . He identifies the difference between work a programmer can prove they can do (Assertion), vs. what they believe they can do (Declaration). For breakthroughs to occur, people must be given a chance to do work than can not be proven: ambition and risk are necessary for breakthroughs. If individuals are not trusted to take risks, breakthroughs are unlikely.
  • Team commitment . He identifies that failure on one part of a breakthrough project must be aided by other people on the project. A group where everyone only cares about their own component is unlikely to make a breakthrough, as the high risk guarantees some component of the project will fall behind and how the rest of the team responds (support, aid, advice, blame?) decides the fate of the entire project.

It might be the best 15 pages I’ve read on managing breakthrough projects in a year, much better than most of the books and other commonly referenced sources. The first 3 pages are dry but I promise it gets better.

Managing for breakthroughs in productivity, by Allan L. Scherr (PDF). (Hat tip to Gregg Gordon @ SSRN).

Should you ban blackberries at meetings?

I’m volunteering to go to the front lines in Todd Wilken’s war against blackberries in meetings. Lifehacker and the NYTimes have taken on similar issues before, and I’m all for it. Here’s why.

Any real meeting, where decisions are being made (e.g. not a status meeting) should require people’s full attention. If people are voluntarily comfortable half reading e-mail and half-listening, it’s an indicator to me that:

  • There are too many people in the room.
  • Few decisions are being made.
  • I’m failing to facilitate the discussion to keep it on target.
  • The information being conveyed is low priority.
  • I’m wasting f2f time with information I could deliver in other ways.

If I allow this to go on, I encourage passive attention in meetings, further allowing stupid people to prattle on about low priority things, which further encourages more people to tune out. As as Steven M. Smith points out, the blackberry use is a symptom of bad meetings, not the cause. The person running the meeting is the place to point the finger (who is responsible for answering the question is this type of meeting right for the agenda we have?).

Instead, I believe in making attendance at meetings binary. Either you are in, or you are out. If the meeting is too boring to keep your attention, then it’s a good sign to both of us that you do not need to be in the room – so get up and leave. Most meetings should be optional anyway: you don’t have to come, but don’t cry if we decide something you wanted to have input on.

Moreso, 95% of the time what people claim to be urgent status is stuff that can wait. Call bullshit on people. Unless they’re heart surgeons, or front line web people, the world can wait 20 or 30 minutes for the meeting to end for them to get to whatever it is. The web will wait. IM will wait. It can all wait for you if you have your shit together. This is doubly true for leads and managers: if they’re managing their teams well, they should have subordinates who can be effective for a few hours without their hands being held. Most managers should be embarrassed, not proud, to be in hyper-crackberry panic mode all the time.

However, if we’re talking status meetings, where 15 or 20 people are all crammed into a room, that’s another story. These are often a waste of time, but if you must have them, the arguments for passive attention have more weight.

I like Todd’s list of recommendations – worth a look.

(Seattle) speaking at Lunch 2.0, free, today

As I mentioned last week I’m speaking today at the free, public event called Lunch 2.0.

You show up, you eat for free, and get to hear me answer questions about innovation, creative thinking and whatever else folks are brave enough to ask.

The lunch starts at 11:30am, is at F5 headquarters on Elliot Ave downtown – signup sheet is here.

I’ll also have free books to giveaway.

This is my last scheduled speaking gig of the year – hope to see ya.

Buy nothing for Christmas

Gift giving was never a strength in my family. Sure, we gave gifts, we just didn’t do it well, as in “Hey, here’s your annual CD/book/cake that’s mostly indistinguishable from what I got you last year.” Later, through friends and girlfriends, I learned what a good gift was: something personal and thoughtful that they’d enjoy or need, but probably wouldn’t think to buy for themselves.

But with the web, and the same 15 chain stores in every mall in every city, it’s harder to buy truly good gifts. There is an abundance of easily available impersonal goods people don’t want or need (and the idea of gift cards is just one step away from giving someone cash).  I’m loathe to buy people more stuff anyway – I know few folks who complain about empty storage rooms, closets or kitchen cabinets, in need of more things they used once and never again.

So this year I made three four rules:

  1. To buy only experiences. Tickets to plays, events, massages, meals, things that they’ll experience and own as a memory instead of as a thing. Perhaps I can baby or pet sit for friends, gifts that could make a difference. This also has the benefit of low environmental impact if you’re into that sort of thing.
  2. To make things for people. If I make it with my own hands then it’s impossible to get at the GAP, or amazon, and as ugly or fragile as it might be, it will be personal. Writing a letter is more personal and requires more of my precious time (and therefore in a way is more likely to be a more meaningful gift) than any clever purchase ever could. It will will represent more of the the most precious thing I have, my time, than anything I could buy.
  3. Art, film, books, plays, performances or even board games are special kinds of buying. Anything made by an artist or creator needs the support of buyers to continue to do their profession. Although these are still purchases, the effect they can have on the person you buy them for can be profound, personal and long lasting.
  4. If my best or only choice is to buy, do it thoughtfully. Is this something this person will truly appreciate? Is it something they wouldn’t get themselves, even though they desire it? Is it something I want them to want, or something they will truly appreciate? Perhaps purchase from a local, independent artist or maker, or from a store that has sustainable practices for makers.

One problem for some people is they don’t know how to many anything. But there are always ways to offer gifts of your time, like coupons to babysit for a friend, to take them out for a fun night out or even to help them with housework, or a free lesson in a skill you have that you know they want to learn.

bnxmasBuy nothing Christmas is an alternative approach to the holidays. There are various flavors, from the official Adbusters Buy Nothing project, to a Facebook group, to a documentary, and simple tips for inexpensive and creative gifts, to ideas for parents and kits for simplifying the holiday season.

Perhaps my favorite is the Canadian Buy nothing Christmas group, asks the question “What would Jesus buy?” with a humorous catalog of free things to give (includes the ever popular seaweed), advocacy, and even a well written FAQ. Check it out.

[Updated November 2017 –  Thanks to Heather Bussing for suggesting #3]

Usability is not a verb

I started my career in what is now called UX, but switched within a year for a management role on the same project. Why? I realized that usability is not a verb. For all the data and advice I gave my smart team, I was dependent on them to make decisions. I realized my effectiveness would improve dramatically by taking a leadership role on the development team, rather than an advisory one.

Around 1995 the UX/usability field shifted and usability specialists became usability engineers. The idea was to both get a verb in the name, and to express that usability could be engineered if you followed the right method. It was successful and the field grew fast.

But the problem is this: usability is still not a verb – it’s an attribute of a well made thing. Sticking the word engineer in my job title did not change my training nor give me new skills. It might have helped get me hired, but at best usability engineers are expert advisers. They’re not executives, directors of product development, or even engineers in any practical sense of the word. It’s true that researching, report writing, and analyzing are verbs, but they’re not as potent as designing, programming or building. And more to my point, if that’s the core activity of their job, why isn’t that the primary verb in their title?

The real question

Who has the most control over how well a thing is made? That’s really what all of us want: well made things. The answer to the question is always either:

A) People who do the making, or
B) People in charge of the makers.

For all their progress, most usability/design folks are still neither A nor B. Instead most are

C) people who try to convince A or B to make things in a certain way.

No matter how talented you are, if you are a C, your talents will often be watered down by A and B. If you want more power, there’s only a limited amount A and B will be able to grant, no matter how much they need and respect you.

For years there’s been more toying with names and acronyms instead of actions. We now have User experience, Usability engineering, Information Architects, Interaction Designers, and on it goes. The name changes have meaning to insiders, but most of the people in the tech world care only about the actions we take, not what our business cards say.

How to get what you want

If you have a specialized skill and want more good things to be made using it, one of two things has to happen:

  1. Persuasion, political acumen and advocacy must be core, not secondary, skills. I’ve yet to see a usability/design group at any major corporation make these primary hiring criteria. Can you win an argument with an engineer? With the director of marketing? Can you spot the decision maker in a meeting and earn their trust? In most of the world, a kick-ass advocate with mediocre research skills would do twice as much good over someone with the opposite skill set. Stop going to usability conferences or reading design blogs for a year: instead of learning a new HCI method, study advocacy, persuasion and team politics. The power you get from your existing skills will double.
  2. Move from expert/adviser roles to general management. Many former engineers and testers went to night school, got an MBA, and moved into management roles – I bet some of you work for them. They transcended their specialty to take on a larger role in the making of things. It’s the general managers that make progress, by enabling budget, headcount and political capital for UX folks. If you don’t see anyone doing this for you, then stop waiting around – go pave the way yourself. If you have true love for making great things it’s the only way it’s likely to happen in your world. With someone like you in a general management role, the usability/design person you work with will be empowered to do great things.

I advise people who want change to stay with the good verbs. Find the people who are doing and moving, or are able to persuade others to do so. The talkers, the report writers, the complainers, the finger pointers, those are the people to avoid: they’ll be doing those things forever. It’s people comfortable with the positive verbs, doing, asking, learning, risking, reaching, who make change, if it’s going to happen at all, possible.

Anyone who understands design or usability understands problem solving, and should be able to apply those methods to their own situations. The above attitude, or something like it, should be a natural path of thought for anyone who wants more influence and power. As Don Norman once advised (applicable to any kind of expert):

“Designers uniformly complain that they are ignored, that they are called in too late, that people complain that when they make suggestions because it costs too much money or slows down the product. It seems that designers are not applying their own methods to their own problems – that when you find a problem, you need to step back to see what the root causes are. If for years, designers are complaining that they are ignored, well, maybe there’s a reason why. “

Related:

How to pick a name

It seems I’m not the only one dealing with name changes. Guy Kawasaki had two recent posts on picking names, How to name a name and The mother of name change reports, which explores the reason behind the 1900 corporate name changes last year. (Hat tip to Gernot Ross).

And of course there’s also Seattle local The name inspector, who focuses on phonetic breakdown of names, explaining why some work and some don’t.